Olive + Poppy Candle Co

Frequently Asked Questions

Product Discoloration

Does your wax melt look funny? It's probably frosting! See below for an example and more information.

Separation

The oils in the squeeze melts may begin to separate after sitting for a while. This does not adversely affect the product. See below for an example and more information.

Why is my Squeezable Wax Melt hard?

The squeezable wax melt may be firm when you first receive it. This happens as the wax hardens after being poured into the pouch. Simple squish the product around inside the pouch before using. Make the the cap is secure first!

When will my products be shipped?

Each order will be processed within 3 to 5 business days. Please note that business days do not include weekends or holidays. Please see our Shipping + Returns policy for more info.

Soy Wax

Frosting

Wax frosting is the buildup of a white crystalline layer on the surface of natural waxes, especially soy. It is a natural effect of soy wax and happens as the wax tries to regain its natural form. Frosting is a sign that your candle is made from natural ingredients and doesn't contain any additives or synthetic substances. It does not affect the quality or performance of the wax.

Squeezable

Separation

Don't be alarmed if your squeezable wax melt begins to separate! Simply squish the product around inside the pouch before use. Make sure the cap is secured first!

*This is an extreme example. Please contact us at oliveandpoppycc@gmail.com if your product looks like this.